Insurance Professionals

Professional Fire and Water Damage Restoration with No Surprises

When disaster strikes your policyholder, you want disaster restoration specialists with the expertise to respond to the loss quickly and complete a high quality restoration—FAST. ServiceMaster Restore® guarantees our technicians will make contact within 15 minutes and be onsite within two to four hours—reassuring your customer, evaluating and digitally recording the damage, while keeping you and the adjuster informed of our progress every step of the way.

ServiceMaster Restore® uses Xactimate software and pricing schedules to provide accurate and detailed estimates. This industry-standard software eliminates the unexpected costs that can result in complications and frustration for agents and adjusters. ServiceMaster has also established nationwide standards and protocols for water damage repair, fire and smoke restoration, emergency corrosion mitigation and content inventory and pack-out to assure consistent pricing for our services. What this means for you is lower costs, faster resolution of the claim, and higher policyholder satisfaction rates.

A ServiceMaster Quality Restoration Vendor

ServiceMaster of Martinsburg & Hagerstown is one of approximately 650 ServiceMaster franchises to have earned special distinction as a Quality Restoration Vendor (QRV), an industry distinction awarded only by ServiceMaster Restore®.

Established in 1991, the ServiceMaster Restore® QRV Network has been a solution for insurance industry professionals in identifying franchisees committed to providing superior, consistent disaster mitigation services.

To earn and maintain QRV certification, each business must:
  • Demonstrate the ability to competently deliver every aspect of ServiceMaster Restore®’s service guarantees, from accessibility, response time and communications capabilities, to quality results and conscientious safety controls
  • Employ the utmost integrity in estimating and billing practices
  • Complete, and commit to continue, employee training programs that keep ServiceMaster Restore® on the cutting edge of effective restoration techniques, products and technology
  • Use ServiceMaster Restore®’s proven equipment, processes and products
  • Perform all services in compliance with ServiceMaster Restore®’s specifications
  • Meet or exceed ServiceMaster Restore®’s requirements for General Liability Insurance and Worker’s Compensation Insurance
  • Resolve customer service issues swiftly and professionally, guaranteed
  • Commit to ServiceMaster Restore®’s principles of environmental stewardship
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